Legal Requirements

You must be 21 years of age or older, to order from Pompei Baskets. By placing your order online, you represent to us that you are at least 21 years of age and that the person receiving the alcohol is at least 21 years of age. The individual receiving delivery will be required to show identification proving that he or she is at least 21 years old. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Alcohol purchased from Pompei Baskets is not for resale, and is for personal consumption only.

 

Government Warning

(1) ACCORDING TO THE SURGEON GENERAL, WOMEN SHOULD NOT DRINK ALCOHOLIC BEVERAGES DURING PREGNANCY BECA– USE OF THE RISK OF BIRTH DEFECTS

(2) CONSUMPTION OF ALCOHOLIC BEVERAGES IMPAIRS YOUR ABILITY TO DRIVE A CAR OR OPERATE MACHINERY, AND MAY CA– USE HEALTH PROBLEMS.

You must be 21 years of age or older to receive delivery from Pompei Baskets.

We do not ship spirits

(Local delivery Only)

 

 

Signature Policy

You must be 21 years of age or older to purchase & receive wine from Pompei Baskets.

All packages sent out by Pompei Baskets REQUIRE an adult signature upon delivery. It is highly recommended that you provide us with a business shipping address for best service.

Customer comments on their order such as “Please leave on back porch” or “Please leave at front door” will be ignored!

Change of address after shipment is in transit will be an additional $20.00.

Packages that are returned to us due to no one being present for a signature or the package not being picked up are still liable for shipping fees that will be taken care of by the purchaser (you.) These fees include the original delivery fee and the return shipment fee.

 

Credit Card Charges

Orders are by credit card or paypal ONLY. We accept Visa, MasterCard, and American Express.

 

Alcohol Shipping Restrictions

Alcohol is a Perishable Commodity

We are legally allowed to ship alcohol only to those states with laws that explicitly permit the shipment of alcohol directly to consumers. Each state’s laws regulate the number of cases of alcohol that can periodically be shipped to a single person. If your order exceeds the allowable quantity in your state, we will contact you by phone or email.

Extremes of temperature–cold, heat, or humidity–may adversely affect the condition of your purchase during shipment or home storage. Pompei Baskets is not responsible for, and will not replace alcohol that is damaged by extreme weather conditions during shipment or after delivery to you. When your order is picked up by the common carrier for delivery, responsibility for the content becomes the responsibility of the purchaser.

 

 

Shipping Policy

We can NOT ship wine & spirits to the following states at this time: Alaska, Georgia, Hawaii, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, Nevada, Pennsylvania, Puerto Rico, South Dakota, Tennessee, Utah, Washington State, Wisconsin, and Wyoming.

Shipping to Hawaii, Alaska or Puerto Rico will be at an additional cost.

Standard deliveries in the Continental US are shipped via Ground Service. When filling out Shipping Information, please provide a physical address as shipments of alcohol may not be delivered to a P.O. Box. Standard delivery time is five to ten business days. Air freight or delays may be required in extreme weather. When using FedEx 2nd Day Air or other expedited delivery service, all orders received after 9:00 am will leave our warehouse the following business day. Three delivery attempts will be made before the package is returned to us. The purchaser (you) is responsible for any shipping charges occurring during this time. If the package is to be RESHIPPED, additional charges will apply. To avoid this inconvenience, we recommend delivery to a commercially zoned business address.

Fedex/UPS policy is to deliver within three attempts, if undeliverable after third attempt, package is [usually] held at certain FedEx/UPS location where the package recipient will be responsible for pick-ups. This is out of our hands. Any package that is not picked up within the five business day window will be returned to the shipper (us) and the buyer of the package (you) will be held accountable for the first shipment fee and the return shipment fee of your package.

 

Return, Exchange, Refund Policies

Your satisfaction with our products is very important to us and therefore guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 30 days for a full refund or an exchange.

Return & Exchange procedure:

1. Contact Pompei Baskets customer service via email or phone as soon as possible. Explain your dissatisfaction with the product.

2. If you are exchanging, let us know what item you would like in exchange. Additional shipment charges may apply.

3. Due to State and Federal laws all contents unless broken must be returned in full. Do not discard contents of the bottle. If it is a quality control issue, please re-cork the unused portion for lab analysis purposes and seal the item(s) securely.

4. Packages must be returned prepaid; we cannot accept COD deliveries. We will refund shipping charges only if we have sent the wrong item or the item is defective. If replaced, we will also pay shipping costs for items sent in exchange.

5. Once we receive your return item(s), we will credit your original payment for the purchase price and your replacement will be shipped. If we need to replace an order due to damage in transit, please allow 1-2 weeks following receipt of your customer service request for your replacement to arrive.

6. Refunds are only acceptable if the incorrect basket or product was sent to a location and a new one is not requested. We are not responsible for packages that are not picked up or no one is available to sign for them after the attempted delivery. The purchaser (you) is responsible for shipping fees, even if the basket is returned.

Please help us deliver your order by verifying delivery addresses carefully. Errors or changes in delivery instructions that incur additional charges will be passed on to you. (see above)

If you are receiving a credit, the credit card used for the original purchase will be credited. Please allow 1-2 billing cycles for the credit to appear on your statement. Should you require further assistance or if you would like to make a special request, please don’t hesitate to call our toll free number, 1-888-272-0220.

 

Tax Policy

Tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please call us anytime at 1-888-272-0220.

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

What kind of information do we collect from you when you visit our site?

When you visit Pompei Baskets, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better. We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

Sharing of personal information – we don’t do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Consumer Inquiries and Privacy

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

Protecting Your Information.

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.